CocoKera Shipping Policy

At CocoKera, we strive to deliver your products promptly and efficiently. This Shipping Policy outlines our shipping process, delivery times, and related details for customers in India and internationally.

  1. Shipping Locations:

  • We ship products within India and internationally. Please ensure your delivery address is accurate.

  1. Order Processing Time:

  • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  1. Shipping Rates and Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.
  • For deliveries within India, the estimated delivery time is between 5-7 business days from the date of shipping.
  • For international deliveries, the estimated delivery time is between 2-3 weeks from the date of shipping. Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or delays by the courier service.

  1. Order Tracking:

  • Once your order has been shipped, you will receive an email notification with a tracking number that you can use to check the status of your shipment. Please allow 48 hours for the tracking information to become available.

  1. Shipping Confirmation and Order Tracking:

  • You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

  1. Damages:

  • CocoKera is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at contact@cocokera.com to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

  1. International Shipping:

  • We offer international shipping with an estimated delivery time of 2-3 weeks from the date of shipping.

  1. Shipping Address Changes:

  • If you need to change your shipping address after placing an order, please contact us at contact@cocokera.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee any changes once the order has been processed.

  1. Contact Us:

Thank you for choosing CocoKera. We appreciate your business and are committed to providing you with high-quality products and excellent service.