CocoKera Refund Policy

At CocoKera, we are committed to providing high-quality products made from coconut. We take great care in packaging and shipping to ensure that your products arrive in perfect condition. However, we understand that occasionally, issues may arise. Please read our refund policy carefully:

  1. Eligibility for Refunds:

  • Refunds are only available for products that arrive damaged.
  • To be eligible for a refund, you must notify us of the damage within 5 days of receiving the product.

  1. Requesting a Refund:

  • To request a refund, please email our customer service team at contact@cocokera.comwith the following information:
  • Your order number
  • A description of the damage
  • Photographic evidence of the damaged product
  • Our team will review your request and get back to you within 3 business days.

  1. Processing Refunds:

  • If your refund request is approved, we will process your refund within 7 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

  1. Non-Refundable Situations:

  • We do not offer refunds for products that are not damaged.
  • Refund requests made after 5 days from receiving the product will not be accepted.

  1. Contact Us:

  • If you have any questions about our refund policy or need assistance, please contact our customer service team at contact@cocokera.com.

Thank you for choosing CocoKera. We appreciate your business and are here to ensure your satisfaction.